FAQ
Contact us with product development inquiries or questions about using our products.
General Product Storage Guidelines
Before Opening
1. Store at room temperature.
2. Keep indoors and avoid sudden temperature changes.
3. Store in a dry place away from high humidity.
After Opening
1. Seal powders tightly to keep out moisture.
2. Products containing water require refrigeration.
3. Keep containers clean, dry and free from contact with foreign materials.
Storage environments vary, so a fixed shelf life after opening cannot be guaranteed.
Tips for Maintaining Freshness
1. Cleaner containers help preserve freshness.
2. Divide products into smaller portions to reduce repeated opening and closing.
General Product Storage Guidelines
Before Opening
1. Store at room temperature.
2. Keep indoors and avoid sudden temperature changes.
3. Store in a dry place away from high humidity.
After Opening
1. Seal powders tightly to keep out moisture.
2. Products containing water require refrigeration.
3. Keep containers clean, dry and free from contact with foreign materials.
Storage environments vary, so a fixed shelf life after opening cannot be guaranteed.
Tips for Maintaining Freshness
1. Cleaner containers help preserve freshness.
2. Divide products into smaller portions to reduce repeated opening and closing.
In our experience, clear jelly and bingfen have similar finished textures, resembling aiyu jelly.
The main difference is their dilution ratio.
Some customers use clear jelly powder in place of bingfen powder; choose the one you prefer.
Basic clear jelly ratio — powder : water = 1:100.
Basic bingfen ratio — powder : water = 1:80.
Adjust the water quantity for your preferred firmness.
Our products are shipped at room temperature.
Refrigerate after opening.
If the storage area is too warm, refrigerate as appropriate.
Syrups, concentrates, jams and jelly powders can generally be resealed and stored at room temperature.
Refer to the individual product page for details.
Changhua and Taichung: free shipping on orders of NT$2,500 or more, excluding remote areas.
Below NT$2,500: NT$120 shipping per carton.
Areas south of Hsinchu and north of Chiayi:
Free shipping on orders of NT$7,000 or more, excluding remote areas.
Below NT$7,000: NT$120 shipping per carton.
Total orders of NT$5,000 or more: NT$50 shipping per carton, excluding remote areas.
Total orders below NT$5,000: NT$120 shipping per carton.
Nantou: free shipping on orders of NT$5,000 or more, excluding remote areas.
Below NT$5,000: NT$120 shipping per carton.
Other areas: total orders of NT$5,000 or more, NT$50 shipping per carton, excluding remote areas.
Total orders below NT$5,000: NT$120 shipping per carton.
Cash on delivery: an additional NT$30 handling fee, collected in full by the logistics company.
For bank transfers, transfer fees cannot be deducted from the payment.
For example, a 12× yield powder:
NT$260 per kg makes 13 kg of finished product.
NT$260 ÷ 13 kg = NT$20 per kg of finished product.
The finished product cost is NT$20 per kg, rather than NT$260 per kg.
Consider the yield when comparing the powder's unit price.
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